Handling the notes on my own became too time consuming and tedious. Allowing Investor Loan Services to be the middleman between myself and my Borrowers meant I could focus my attention on other important projects. 
Common Questions
- When can I contact Investor Loan Services and what are the phone numbers?
- What do I do if a name needs to be changed on my loan due to marriage, divorce, or death?
- Can I have someone call on my behalf for information on my loan?
- How do I change my address or phone number?
- What is your e-mail address?
- What if my loan is in foreclosure and I want to reinstate my mortgage?
- My spouse is obligated to make the mortgage payments under our Divorce Decree. Am I still liable?
- If I deeded my interest in the property to my spouse or someone else, does this remove any liability?
When can I contact Investor Loan Services and what are the
phone numbers? TOP
| Lobby Services Monday - Friday 9:00am to 3:00 pm CST |
Customer Service Monday through Friday 8:00am to 5:00pm CST |
Phone Numbers (956) 399-1199 1-877-399-1211 |
What do I do if a name needs to be changed on my loan due to marriage, divorce, or death? TOP
All name changes must be requested in writing along with supporting legal documentation such as a divorce decree, a marriage certificate or a death certificate.
- Send the request to:
Investor Loan Services
Attn: Customer Service
P.O. Box 1064
San Benito, TX 78586
Or fax to 956-399-8794
Or complete, scan, and email to info@investorloanservices.com
We will review the documents and advise if the requested changes can be made or if any additional documents may be required.
Can I have someone call on my behalf for information on my loan? TOP
We are unable to provide information on an account to anyone other than the persons listed on the note. This restriction is designed to protect your privacy.
How do I change my address or phone number? TOP
To change your address or phone number, either submit a written (signed) request indicating the new address or phone number with your next payment or CLICK HERE to print a copy of an Account Maintenance Request form that you can complete and mail to:
- Send the request to:
Investor Loan Services
Attn: Customer Service
P.O. Box 1064
San Benito, TX 78586
Or fax to 956-399-8794
Or complete, scan, and email to info@investorloanservices.com
- Overnight/Express Delivery can be sent to our physical address at:
Investor Loan Services
Attn: Payment Processing
551 N. Williams Road, Suite D
San Benito, TX 78586
Please note that the U.S. Postal service does not deliver to the physical address. The physical address should only be used for Overnight or Express Delivery services other than the U.S. Postal Service.
What is your e-mail address? TOP
info@investorloanservices.com
What if my loan is in foreclosure and I want to reinstate my mortgage? TOP
Contact us immediately. This matter requires immediate attention.
My spouse is obligated to make the mortgage payments under our Divorce Decree. Am I still liable? TOP
Yes. If you signed the note, you are still liable for the payments. A divorce decree does not alter your obligation to make payments. If you are interested in an Assumption, please contact our office for more information.
If I deeded my interest in the property to my spouse or someone else, does this remove any liability? TOP
No. Deeding your interest in the property to someone else only means that you no longer own the property. You are still obligated to make payments, as stated in your loan documents. If you are interested in an Assumption, please contact our office for more information.