"My accountant referred me to Investor Loan Services. He explained how they could simplify the process and manage the collection of my notes to ensure that at the end of the year, all my accounting for these notes was in order; I wish I had done this a long time ago."

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P.O. Box 1064
San Benito, TX 78586
1 (877) 399-1211

Common Questions

When can I contact Investor Loan Services and what are the
phone numbers? TOP

Lobby Services
Monday – Friday
9:00am to 3:00 pm CST
Customer Service

Monday through Friday
8:00am to 5:00pm CST

Phone Numbers
(956) 399-1199
1-877-399-1211

What do I do if a name needs to be changed on my loan due to marriage, divorce, or death? TOP

All name changes must be requested in writing along with supporting legal documentation such as a divorce decree, a marriage certificate or a death certificate.

  • Send the request to:
    Investor Loan Services
    Attn: Customer Service
    P.O. Box 1064
    San Benito, TX 78586

    Or fax to 956-399-8794
    Or complete, scan, and email to info@investorloanservices.com

We will review the documents and advise if the requested changes can be made or if any additional documents may be required.

Can I have someone call on my behalf for information on my loan? TOP

We are unable to provide information on an account to anyone other than the persons listed on the note. This restriction is designed to protect your privacy.

How do I change my address or phone number? TOP

To change your address or phone number, either submit a written (signed) request indicating the new address or phone number with your next payment or CLICK HERE to print a copy of an Account Maintenance Request form that you can complete and mail to:

  • Send the request to:
    Investor Loan Services

    Attn: Customer Service
    P.O. Box 1064
    San Benito, TX 78586

    Or fax to 956-399-8794
    Or complete, scan, and email to info@investorloanservices.com

  • Overnight/Express Delivery can be sent to our physical address at:

    Investor Loan Services
    Attn: Payment Processing
    551 N. Williams Road, Suite D
    San Benito, TX 78586

    Please note that the U.S. Postal service does not deliver to the physical address. The physical address should only be used for Overnight or Express Delivery services other than the U.S. Postal Service.

What is your e-mail address? TOP

info@investorloanservices.com

What if my loan is in foreclosure and I want to reinstate my mortgage? TOP

Contact us immediately. This matter requires immediate attention.

My spouse is obligated to make the mortgage payments under our Divorce Decree. Am I still liable? TOP

Yes. If you signed the note, you are still liable for the payments. A divorce decree does not alter your obligation to make payments. If you are interested in an Assumption, please contact our office for more information.

If I deeded my interest in the property to my spouse or someone else, does this remove any liability? TOP

No. Deeding your interest in the property to someone else only means that you no longer own the property. You are still obligated to make payments, as stated in your loan documents. If you are interested in an Assumption, please contact our office for more information.

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