Investor Loan Services Personnel

The staff of Investor Loan Services, Inc. is its greatest strength. With trained individuals to handle customer service needs and inquiries in a proven and professional way, clients and customers are given personal care and attention and can be assisted in both English and Spanish.

Nellie Woodward

President/Principal

As a 1991 graduate of the University of Texas Pan American and with over 20 years of professional expertise in banking, finance, management, training, marketing and retail, Nellie joined Investor Loan Services in 2006 as Audit and Compliance Office. Nellie’s role with Investor Loan Services quickly expanded from policy and procedure development/management to personnel management to the general management of the company to Company President in 2010. Nellie and LeAnn Hewit purchased the company in 2014 and continue the vision for growth in services and market area as well as the commitment to Investor clients and their borrowers.

Norma Saenz

Loan Servicing Specialist II

Norma’s extensive background in the insurance industry makes her a valuable asset to our team and makes her highly capable of operating the escrow part of our business. Norma activates new loans, is responsible for the servicing of our escrow accounts, serves as our primary Investor contact, assists with the ACH semi-monthly disbursements to our Investors and assists the Loan Servicing Manager in the day to day loan servicing operations.

Connie Gonzales

Sales

Connie brings more than 20 years banking expertise to Investor Loan Services, Inc. Connie provides subdivision information to customers and lot availability information. She then assists with lot reservations and closing documentation. These services are provided only on behalf of business partners. Many customers have expressed their satisfaction with the sales and closing transaction and often refer other customers to Investor Loan Services. Connie is also cross-trained in our loan servicing functions and serves as a backup to our customer service area making her an important part of our team.

Erika Sandoval

Loan Servicing Specialist I

With over 6 years of Customer Service experience, Erika serves in our loan servicing operations area. She is highly proficient and her attention to detail is one of her greatest assets. Erika audits the activation of new loans and maintains the integrity of the loan servicing system through audit, file maintenance, flags and memos. She processes the ACH semi-monthly disbursements to our Investors and reconciles our Investor remittance reports to ensure accurate year end reporting.  Erika also helps with the customer service role and ensures our customers receive quality customer service.

Rebecca Prieto

Customer Service Representative/Accounting Specialist

With over 8 years in customer service experience and accounting experience, Rebecca serves in a dual role.  Rebecca serves our customers with a smile as she focuses on accommodating their needs. Her duties include accepting payments, preparing payment coupon books and welcome packets for new customers, processing payoff requests and verification of mortgages, providing general account information, completing the daily cash balancing and assisting in a multitude of other loan servicing tasks.  Rebecca also assists in the accounting aspect of the business and works hard to maintain integrity in this area.  Rebecca’s commitment to quality is one of her most positive traits.

Linda Torres

Customer Service Representative

With more than 28 years of banking and customer service experience, Linda serves as our primary customer contact.  Linda’s focuses on providing quality customer service as she serves our customers with a smile as she accommodates their needs.  Her duties include accepting payments, preparing payment coupon books and welcome packets for new customers, processing payoff requests and verification of mortgages, providing general account information, completing the daily cash balancing and assisting in a multitude of other loan servicing tasks.  Linda’s great attitude makes her a highly valued of our team.

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